Other issues include damaged products, and so on. For example we might receive an incorrect number of a certain product and though the supplier tries to deliver the missing items quickly we start sending out boxes so our customers would not have to wait extra long. Given that each box consists of multiple items from different suppliers, sometimes there are shipping issues that result in some boxes getting substitute items. They have a limited amount of boxes a month, we wait for the suppliers to provide us each item then it's a race to fulfill all the boxes. From our fulfillment teams side, here's a quick look at what happens. That's why you received an immediate response regarding cancelling and refunding your order. However, this does not include follow-ups, in situations such as yours that require inquiries with our fulfillment team it takes longer. When reaching out to our support team, we do our best to get back to you within the hour, and our standard is within 24 hours. I'll try my best to address your concerns and give you our perspective on the issues you mentioned. We are extremely sorry to hear that such an issue occurred. Before I response to your review, please reach out to our support team about your missing items so we can have a replacement package shipped out as soon as possible. We highly appreciate feedback as it allows us to better serve our wonderful customers. Hi Keona, First off, thank you for taking the time to write such a detailed review. Just a heads up in case anyone is waiting for a response. When the first customer service agent reached out to fulfillment and said they get back to me, they never did but this one when it came to issuing the refund fulfillment is awfully quick about emailing you for that. We will wait the 5-10 business days to see it in the bank if we don’t I’ll be back with another update. Update they responded to my request for a refund so quickly. I think they have bitten off more than they can chew and they care more about non-subscribers because they pay more for that box. They tried to say that they have Covid restrictions and forgive me for saying this as a small business owner who has an e-commerce shop that ships hundreds of packages a week unless it’s international there are no restrictions. If you subscribe you’re screwed and they will make you wait the absolute full time and I know this because I have referred other people to get their box and they started having issues as soon as they subscribed. What I’ve noticed is that the boxes come very quickly with your first order or if you don’t subscribe. I had to reach out and see what was going on with my box before they would ship it then when I got it, it was missing half the stuff and then the third box, I just didn’t get not only that, but then they change their processing days to 15 days and after reaching out it’s been two days since they told me they will look into it, and I’ve heard nothing so now I’m requesting a refund it’s been a total of 21 days that they have had my money without sending me what I paid for. BSc Ceremony Schedule 2022-2023: Students who receive the Potentially Graduated e-mail from 1 March 2023 until 31 August 2023 can participate in the ceremony of November.The first box I got was great got it in about five days the second box they waited exactly the 10 full days for processing. MSc Ceremony Schedule 2023-2024: Graduation Schedule MSc 2023-2024. MSc Ceremony Schedule 2022-2023: Graduation Schedule MSc 2022-2023. This will be approved monthly by the examination committee. This means that when your last (sufficient) grade has been entered in Osiris (in your approved study programme), it will automatically be determined that you have passed the final examination in the programme. Master(MSc) & Bachelor(BSc): The university has ‘automatic graduation’. The final dates when the Student Service Desk can help you with any registration problems is 2 days earlier on Friday. However registration is still required.Īttention: The dates mentioned above are all Sundays. *In period 3, 4 and 6 exams are spread over the full period. Registration for (resit) exams (test in Osiris) 2022-2023 Period New (1st year at the WUR) MSc students: Contact your study-advisor to discuss your programme and different final registration regulations in the first period. First Year BSc students will be registered automaticaly for courses in period 1. Registration for courses 2022-2023 PeriodĪttention: Registration is compulsory for all scheduled courses. exam and holiday weeks) and can be downloaded here:Ī factsheet had been made with an explanation on frequently asked questions (FAQ) about the new resit policy which will be in place in academic year 2023-2024 and onwards. The 'Calendar academic year' contains more information about the academic year (e.g. An academic year is divided into six educational periods.
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